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Deposit Issues. KUCOIN

I just transferred some XDC from my hardware wallet to KuCoin. The address is accurate and the transfer was confirmed. I even checked the account on the XDC mainnet address which confirmed that the deposits was successful. But when I check my actual account there’s nothing showing up on KuCoin. I sent an email to the support team and I’m waiting for a response. Any other suggestions? Thanks!
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