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Sesameseed SEED redemption issues

I redeemed some SEED the other day and today, but never received my ONG tokens. I sent u/sesameseed_org a pm and even submitted a bug report but it's been several days and no response. I got the other tokens, but not the ONG. In one redemption I got 0.000000009 ONG instead of the stated 9 ONG that I was supposed to get. Is anyone else having this problem? I did the math based on the peg and it checked out for the SEED I redeemed.
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