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SIGT · 196w

Withdrawal from Cryptopia never credited to my wallet address. What happened to my Signatum?

I submitted a withdrawal to Cryptopia early in the day their wallet went offline. That withdrawal was stuck in limbo for the last month, or so I thought. Now that withdrawals are supposed to be functioning again, I checked my wallet: no credit. So then I went to Cryptopia expecting to need to resubmit the withdrawal, only to find my SIGT balance is zero, and it shows in my withdrawal history that the withdrawal processed on August 30th, 2017. I triple-checked that the wallet address is indeed my wallet address, which it is. When I put the transaction ID into the official Signatum block explorer there is no record of the transaction in the blockchain. What happened to my coins? Do I have any recourse to retrieve them? Devs, please help me.
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