Not Receiving EOS in Nexo Account

To Nexo Support and Nexo Community I transferred EOS to Nexo 1 week ago and it hasn't show up in my Nexo account yet EOS blockchain is a very fast blockchain and transactions are usually executed and final within a few secondsDeposit address and memo ID are both correctDeposit address - e1k2m1ynpoofMemo ID - 4043051 the transaction id is: 375fbeef025a9b07256ca0c74a3aaad59845fbeb06ffd804cca368a1ad5bdfdf The transaction can be seen on the block explorer as executed and irreversible [https://bloks.io/transaction/375fbeef025a9b07256ca0c74a3aaad59845fbeb06ffd804cca368a1ad5bdfdf](https://bloks.io/transaction/375fbeef025a9b07256ca0c74a3aaad59845fbeb06ffd804cca368a1ad5bdfdf) [https://www.eosx.io/tx/375fbeef025a9b07256ca0c74a3aaad59845fbeb06ffd804cca368a1ad5bdfdf](https://www.eosx.io/tx/375fbeef025a9b07256ca0c74a3aaad59845fbeb06ffd804cca368a1ad5bdfdf) [Transaction Executed!!](https://preview.redd.it/15p0xt4ae7t81.png?width=1169&format=png&auto=webp&s=7279ba3ff25173c7fe0ee41992be520fe98626f1) [Transaction Irreversible !!](https://preview.redd.it/jpmn8lpfe7t81.png?width=1301&format=png&auto=webp&s=f11b3528c88bc6fd78307c586b2ee548dd584304) Is there something wrong with Nexo's services? Has anyone experienced the same issue before? If you have how long did it take Nexo to fix it?