First post here and I need your help.
Yesterday I've made a BTC withdrawal transaction from my Nexo wallet to Binance.
Funds were deducted from Nexo but they were never credited to the destination wallet (The address was ok, I copy/paste).
The weirdest thing is that TxID provided by Nexo doesn't exists on blockchain.
I already created 3 support tickets and talk via chat, but all they say is that technical team has to review it and I have to wait.
It has been 24 hours since I made the transaction and I still do not have my funds and meanwhile BTC price keeps dropping and I don't have access to my funds.
What do you think about? Why they can subtract funds from an account without a valid blockchain transaction and why they don't solve a problem like this immediatly?