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Not Receiving Payment - MONERO wallet gui

Hello! Could someone help on this issue? I have monero wallet gui and I sent the address to the Genesis Mining in order to receive the payments, however its been 3 days now and I wasnt paied. At Genesis mining shows up that they are sending the payments to my address, however at monero's balance shows 0 receiving. The synchronization is doing ok. I am not sure the reason that I am not receiving my moneros. Does anyone knows why is happening that?
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