In Need Of Help - Used MyMonero to Exchange XMR to BTC and Funds Aren't Showing

In Need Of Help - Used MyMonero to Exchange XMR to BTC and Funds Aren't Showing
RVA_Rooster
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In Need Of Help - Used MyMonero to Exchange XMR to BTC and Funds Aren't Showing

So, I had some XMR stored in MyMonero (the version is updated automatically so it's correct). I used the MyMonero changenow.io exchange to send some XMR there to be exchanged to BTC and sent to a BTC wallet. I have the hash, the MyMonero UUIDD for Changenow...everything.

Last night, the associate who helped me said the network was having difficulties with exchanges. Fine. I double checked status.changenow.io and it was. She said it would be resolved soon. This morning the funds are still seemingly stuck on a block, and the new associate said it's a one-time technical error, the funds are safe, blah blah, sounds like a bunch of bullshit. I have copies and screenshots of everything.

Do I need to close MyMonero completely? Sign out? Reinstall it?

Any help would be so greatly appreciated. I'm literally having to liquidate crypto assets because my son was just born and he has complications and bills are piling up fast.

I'd appreciate any help or advice you all have. Thanks.