LYKKE is causing so many people to lose ETH when withdrawing as "internal transactions" ... please help your users and provide instructions as to how this can be recovered to exchanges!

self.lykke5y ago
You know many of your users are getting stuck in limbo and losing ETH, do you really think this is a good way to build a strong, stable and supportive user base? You are causing stress, worry and providing no support to your users by saying "our job is done, the ETH has been sent according to the blockchain," You know that other exchanges are awful at responding to tickets, so please help your users, provide some sort of guide or FAQ that we can send with our tickets to try and recover our ETH. Else you will continue to lose trust and users!