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IOTX · 2w

Ledger Live- Showing correct IoTeX balance, but when connected to ioPay - showing zero balance

My ledger is showing my IoTex balance (with no price, just the amount). When I connect my ledger to ioPay (desktop software) it says my IoTex balance is zero. I connected my ledger using the 'connect ledger' on the ioPay software. I am not sure what I am doing wrong.
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