I need your help! (Bobcat order)

Hi everyone, I found out about Helium in April and bought 3 Bobcat miner on May. Since than they sent me the package and it should have been here in November (I'm from Milan, Italy). They sent it via UPS and I received a tracking number saying my pack was on the way in early November. But than they said to me that the pack was resent to the sender in Hong Kong. I tried to contact the support of UPS and they said that they can't do anything, and that I should reach out to the sender (Bobcat in this case). I tried to contact Bobcat many times but still haven't received any kind of information. What can I do? Can you please suggest me something? Ty so much in advance for your help. Regards, Johnny