MCO
$4.34 0.39%
MCO · 1w

How can I get in contact with support? It's been 5 days. No response from email or chat about my locked account.

What is the best way to get a response from crypto.com customer support? On Saturday night my account was locked and I was instructed to contact support through the in app chat or by emailing contact @ crypto.com. When I use the in app chat, I get an automated reply "Crypto.com typically replies in a few hours." but never any response beyond that, even after days of waiting. I have sent multiple emails to their support address but none have gotten a response. I fear sending more emails will simply tie up their apparently overburdened support team. I currently have a transaction labeled "pending" that I no longer want to complete after all this time. Is there some way I can ensure it will be cancelled? I checked the confirmed blocks and it has not posted so I am confident it has not been initiated yet. I realize they have a small team for the volume of inquiries, but this time frame is simply too long for receiving support. Any advice is much appreciated, but I would really like to hear from someone on the crypto.com team.
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GBP card topup

MCO
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GBP card topup

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