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Problem with netflix cashback (already contact the support 4 times)

Hello everyone, I have normally cashback on Netflix with my Royal Indigo card but for the April month I don't get any. Since, I have contacted the support 4 times telling me that the problem will be resolved soon but nothing happen. That's why I come on reddit, to know what to do and try to find a solution to this problem. ​ Thank you.
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