Online purchase of concert tickets gave no cashback
Bought a couple of tickets online via typical visa purchase for 150 EUR but got no cashback. I am still a bit new to the card and only started using the physical one 4 days ago. I have been getting cashback no problem but this one did not go through. Where can I get informed about why that would be the case?
Do I perhaps need to wait some time? The transaction does not say pending and the money was already transferred
Edit: got support feedback in 3 minutes. They are looking into it. The support speed is no joke
Edit2: Edge case scenario. Even though this was entertainment (theater tickets for concerts), this particular merchant is associated with a governmental merchant code so therefore not eligible for cashback, quite unfortunate I would say