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How long does it take to get Spotify Premium reimbursement?

As I am from Singapore, I am unable to directly pay for Spotify Premium with my CRO Debit Card, so I had to pay for it with another card and send the receipt to Crypto.com. They received the receipt and informed me that the cashback would be sent to my account soon, but it has been nearly a month and I have not gotten the reimbursement or any updates.
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