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CRO · 4w

Upgrade Fee for 1st Physical Card?

I started out with a Ruby card 30 days ago and just now decided to make the plunge for Jade. I never requested a physical Ruby card. I asked the CS rep if I would be charged $50 to request the physical Jade card and he said yes--even though it was my first physical card. Is that right? Doesn't really make sense to me... I would have gotten the Ruby card for free if I knew I would have to pay for the upgrade regardless. Just wanted to make sure this was everyone else's experience as well or if this representative was misinformed. Seems like they should waive the fee for the first physical card, right?
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