Hi. Just want to start of by saying I have been very happy with crypto.com, and never had any problems. Support has allways responded quickly and been very helpful when I've had any questions.
However, when I logged in to my crypto exchange about 10 days ago I noticed my balance was alot lower than it should be. I went through my cryptos and noticed all my usdt, Ada and some VET were gone.
I did not make any withdraws of these coins. I checked transaction history to see if any withdraws were made.
Was thinking this must be a visual bug, so I logged in to the exchange on the pc to see if I could see them there. Still nothing.
Wrote to support, who said they will escalate the issue to a different department who will look into this issue.
I didn't want to make a post about this because I was hoping support would resolve the issue quickly, but it's been 10 days now and I haven't got any update yet. So I'm a little bit worried. It's cryptos worth alot of money.
Every time I write to support they just reply that they don't have an update on the issue, but they will get back to me as soon as they know what happend.
But seriously, it's been 10 days and I have written to them four times and get the same answer over and over again.
Has this happend to anyone else?