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CRO 6d

How long does it usually take for the connection between App and Exchange to be approved?

I've made an exchange account some time ago via the existing user method and last time I checked my documents were still pending review. It's been like this for several weeks. Is this normal or should I open a ticket somewhere? If so, where can I do it as I am still unfamiliar with the app itself? Many thanks in advance to all who respond.
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