When you open the support chat in the App, there is a back button in the top left. [As seen here.](https://i.imgur.com/PI2FX2Q.jpg)
When you tap this, you are taken to a page which shows you your current open chat and an expandable list of all past chats. [As seen here.](https://i.imgur.com/QqPCsg0.jpg)
Tap ***See all*** and it will show you every support conversation you've ever had.
You should not start a new conversation over and over. This pushes you to the end of the que. Simply add to your existing open ticket. Hope this helps some of you.
It use to open the second snapshot by default. Not sure why the change. I will pass along the suggestion for improvement.