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CDC claiming Cashback from 1 Years ago

My card just got frozen and asked for explanation. They said I have incorrect accumulated cashback. One from a few weeks ago and another one from a year ago. Both of them from amazon. CDC should improve this feature to claim the cash back immediately after a refund. I usually I wait a week until moving my funds but not a year... Edit: nothing to do they can claim in the past without limit in time
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