Help getting my tax documents. Please.

self.Crypto_com2m ago
Everything I’ve ever done through has been through the app… I’m trying to use their website to get my tax information but it’s telling me I don’t have an account for my email address that’s literally the only one I use… what gives?! Is there a reason I can’t just use the app to get all this crap? I have contact it’s support but they have not gotten back to me yet.