Bank has credited crypto for a transaction that crypto says has failed

CronosCronos
$0.11798
2.47%
self.Crypto_com1m ago
I made a transaction with crypto to purchase some kda and got the notification from crypto that the transaction had gone through and the bank saying likewise however kda was never credited so now 10days on a crypto adviser says it wasn’t credited and basically just shut me down what can I do now