BNB BEP2 not credited and live chat & email support not helping

BitMart TokenBitMart Token
self.BitMartExchange1m ago
I have deposited BNB BEP2 been 10 hours + it doesnt show in my bitmart i have putten correct address & memo I raised email ticket i want someone to escalate the matter for me this is unacceptable !! #537356 is my case number please speed this for resolution !!