CashApp ran out of btc and not letting people withdraw their coins

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self.Bitcoin7d ago
i bought $500 worth of Bitcoin in CashApp with my Debit cards, the transactionqas filled in seconds. Yet? i have been trying to withdraw the btc into my Wallet for 4 weeks now. they made me do the Identification verification,and i submitted all the required documentation. yet, still pending. it has been pending for 4 weeks now. i contacted CashApp support multiple times, and all i got was "allow it 2 3 business days" At this point, im very frustrated and CashApp is suspicious at holding their customers coins. I dont think they want to release their customer coins.